Legal
Refund & Cancellation Policy
We believe in transparent, fair policies. Here's everything you need to know about cancellations, refunds, and amendments to your Tripoetry booking.
Last updated: 26 July 2026
90% Refund
If cancelled 60+ days before travel
10–15 Business Days
Refund processing time
No Refund
Within 14 days of departure
1. Policy Overview
At Tripoetry, we understand that travel plans can change. This Refund & Cancellation Policy outlines the terms under which cancellations are accepted and refunds are processed for bookings made with TRIPOETRY | Travel Curators. This policy applies to all packages, tours, and travel services booked through us, unless a separate written agreement specifies otherwise. By confirming a booking, you agree to the terms of this policy.
2. Cancellation by Customer
All cancellation requests must be submitted in writing to info@mytripoetry.com. The date of receipt of the written cancellation request will be used to calculate the applicable refund. Verbal cancellations are not accepted. Refunds will be processed based on the schedule below, calculated from the total package cost after deducting non-refundable components.
| Cancellation Timing | Refund Amount |
|---|---|
| 60+ days before departure | 90% of total package cost |
| 45–59 days before departure | 75% of total package cost |
| 30–44 days before departure | 50% of total package cost |
| 15–29 days before departure | 25% of total package cost |
| 0–14 days before departure | No refund (0%) |
3. Non-Refundable Components
The following components are non-refundable regardless of the cancellation date:
- Visa fees and documentation charges
- Travel insurance premiums
- Airline tickets (subject to airline policy)
- Non-refundable hotel bookings
- Peak season / festive season surcharges
- Advance deposits for special experiences (hot air balloons, private charters, etc.)
4. Cancellation by Tripoetry
In the rare event that Tripoetry cancels a confirmed booking due to circumstances within our control, you will receive a full refund of all amounts paid to us, or the option to rebook on an alternative date or package of equal value. Tripoetry is not liable for cancellations caused by force majeure events including but not limited to: natural disasters, pandemics, government travel advisories, political unrest, airline strikes, or acts of terrorism. In such cases, we will make every effort to recover costs from suppliers on your behalf, but cannot guarantee full refunds.
5. Amendments & Date Changes
If you wish to change your travel dates or modify your booking rather than cancel, amendment fees may apply. Date changes are subject to availability and any price differences between the original and new booking. Amendment requests must be made in writing at least 30 days before the original departure date. Requests made within 30 days of departure may be treated as cancellations and rebookings, subject to the cancellation policy above.
6. No-Show Policy
If you fail to arrive for your trip without prior written cancellation, the booking will be treated as a no-show and no refund will be issued. This applies to all components of the package including flights, hotels, transfers, and activities. If you are unable to travel due to a medical emergency, please contact us immediately. We will do our best to assist, but refunds in such cases are subject to supplier policies and are not guaranteed.
7. Refund Processing
Once a cancellation is confirmed and the refund amount is determined, refunds will be processed within 10–15 business days to the original payment method. • Credit/Debit Card payments: Refunded to the original card (processing time may vary by bank) • Bank Transfer / NEFT: Refunded to the account from which payment was received • UPI Payments: Refunded to the originating UPI account Tripoetry is not responsible for delays caused by banks or payment processors. If you have not received your refund within 15 business days, please contact us at info@mytripoetry.com.
8. Travel Insurance
We strongly recommend that all travellers purchase comprehensive travel insurance at the time of booking. A good travel insurance policy can cover trip cancellations, medical emergencies, lost baggage, and other unforeseen events. Tripoetry can assist you in obtaining travel insurance through our partner providers. The cost of travel insurance is non-refundable once issued.
9. Disputes
If you disagree with a refund decision, please write to us at info@mytripoetry.com with your booking reference and a detailed explanation. We will review your case within 7 business days and respond with our final decision. Unresolved disputes are subject to the jurisdiction of courts in Bangalore, Karnataka, India, as outlined in our Terms and Conditions.